Return Policy by MimiSports represents our commitment to transparency and elite craftsmanship. At Mimi Sports USA, we custom-make every product to order using premium materials. Our team takes immense pride in producing each item to match your approved designs exactly. Consequently, we have established professional guidelines to protect your brand and our high-quality standards.

I. Custom Product & Non-Refundable Policy

MimiSports cannot accept general returns or refunds because all items are fully customized or made-to-order. This strict policy applies once production begins or after the courier delivers the order. Furthermore, this rigorous process ensures total quality control for every client. It also protects the integrity of your unique brand designs from unauthorized replication.

Maintaining Brand Integrity Additionally, our non-refundable policy allows us to maintain competitive pricing for global customers. We focus on precision from the first stitch. Therefore, we encourage all customers to review their digital mockups carefully before production starts.

II. Handling Defective or Incorrect Items

Please contact our Sialkot hub immediately if you receive a defective, damaged, or incorrect item. Specifically, you must notify our support team within 7 days of delivery. Please provide the following information to ensure a rapid resolution:

  • Your Order Number: This helps us track your project in our production system.
  • Visual Evidence: We require clear photos or videos showing the specific defect.
  • Problem Description: Provide a brief explanation of the manufacturing error.

Our Quality Control Review After a thorough review by our quality control team, we will provide a replacement or correction. We strive to ensure you receive exactly what you approved during the mockup stage. Consequently, we take full responsibility for any verified manufacturing mistakes.

III. Order Cancellations & Material Costs

MimiSports accepts cancellations strictly before physical production begins. Our team cannot cancel orders once fabric cutting, sublimation printing, or 3D puff embroidery starts. Therefore, we apply any deposits to the material costs already consumed for your specific project.

IV. Shipping Errors and Transit Damage Claims

Mimi Sports USA will proactively assist you if a shipment is delayed, lost, or damaged during transit. We help you file formal claims with couriers like DHL, FedEx, or UPS. However, shipping companies hold the final legal responsibility for delivery issues. Additionally, we recommend that you inspect all packages before signing the delivery receipt.

**Official Contact Details & Headquarters**

If you are ready to partner with a forward-thinking manufacturer, please contact us at our Sialkot hub: