🔁 Return & Exchange Policy — Mimi Sports USA

Last Updated: November 2025

At Mimi Sports USA, every product is custom-made to order with premium materials and craftsmanship.

We take pride in producing each item to match your approved designs and specifications.

🧵 Custom Product Policy

Because all of our items are customized, made-to-order, or branded,

we cannot accept general returns or refunds once production has started or the order has been delivered.
This ensures quality control and protects your brand’s unique designs.

⚙️ Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with:

  • Your Order Number
  • Clear photos of the issue
  • A brief description of the problem

After review by our quality control team, a replacement or correction will be provided where applicable.

❌ Cancellations

  • Cancellations are only accepted before production begins.
  • Once fabric cutting, printing, or embroidery has started, orders cannot be canceled or refunded.

🚚 Shipping Errors or Damage

If a shipment is delayed, lost, or damaged during transit, Mimi Sports USA will assist in filing a claim with the courier (DHL, FedEx, UPS, etc.).

However, shipping companies hold final responsibility for delivery issues.

💬 Customer Support

We value your satisfaction and will do our best to resolve any valid issue promptly and professionally.

📧 Email: Sales@mimisports.com
🌐 Website: https://mimisports.com
📲 WhatsApp: +92 336 6666711
🏭 Mimi Sports USA — Premium Custom Apparel Manufacturer